Privacy Policy

Last updated: 15th September 2025

Roots Garden Company (“we”, “our”, “us”, "I", "Steve") respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you use our website and services.

1. Information we collect - We may collect the following types of personal information when you interact with us:

• Name, email address, phone number, and postal address (e.g. when you contact us or book a visit with us).

• Payment details (processed securely through our payment providers [Monzo Online Banking] — we do not store card details).
   
• Information you provide when booking gardening services or purchasing products.
   
• Technical data such as your IP address, browser type, and site usage (via cookies/analytics).

2. How we use your information - We use your information to:

• Process and deliver your orders or bookings.
   
• Respond to enquiries and provide customer support.
   
• Send updates about your orders, services, or changes to our business.
   
• Improve our website, services, and customer experience.
   
• Comply with legal obligations.

3. Sharing your information - We only share your personal data when necessary, for example with:

• Payment processors to securely handle transactions.
   
• Delivery/courier services to send your products.
   
• Website analytics providers (e.g. Google Analytics) to help us understand website performance.
   

We never sell or trade your personal information.

4. Cookies - Our website may use cookies and similar technologies to improve functionality and analyse usage. You can adjust your browser settings to block cookies, but this may affect how the site works.

5. Data security - We take reasonable steps to keep your personal information safe, including using secure systems and limiting access.

6. Your rights - Under UK data protection law (GDPR), you have the right to:

• Access the personal data we hold about you.
   
• Request corrections to inaccurate information.
   
• Request deletion of your data (where legally possible).
   
• Object to or restrict certain types of processing.
   

To exercise these rights, please contact us using the details below.

7. Contact us - If you have any questions about this Privacy Policy or your personal data, you can contact us at:

Email: hello@rootsgardencompany.co.uk
Website: https://rootsgardencompany.co.uk

Whatsapp: 07585 050001